- As a startup, do things that don’t scale
https://waseem.substack.com/p/scalability-is-overrated
https://mitchellh.com/writing/apple-the-key-to-my-success
- Approach customers with a personalized warm welcome
- Probe politely to understand all the customer’s needs
- Present a solution for the customer to take home today
- Listen for and resolve any issues or concerns
- End with a fond farewell and an invitation to return