Book - How to win friends and influence people
Principle 1 - Don’t criticize, condemn or complain
Principle 2 Give honest and sincere appreciation.
Principle 3 - Arouse in the other person an eager want.
Principle 4 - Be a good listener. Encourage others to talk about
themselves.
Principle 5 - Talk in terms of the other person’s interests.
Principle 6 - Make the other person feel important-and do it
sincerely.
Principle 7 - Let the other person feel that the idea is his or hers.
Principle 8 - Try honestly to see things from the other person’s
point of view.
Principle 9 - Be sympathetic with the other person’s ideas and
desires.